New Order – Substance 2LP Factory / Warner UK

Fast Shipping and Professional Packing

We offer a broad range of shipping options due to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands of customers every day from all over the world. This demonstrates our dedication to becoming the largest online retailer in the world. Warehouses and distribution centres can be located in Europe as well as the USA.

Note: Orders that contain more than one item will be assigned a processing date depending on the item.

We will carefully examine all items before sending. Today, the majority of orders will be shipped within 48 hours. The expected delivery time will be between 3 and 7 days.

Returns

Stock is dynamic. It's not completely managed by us, since we have multiple entities, including the factory and the storage. The actual inventory can fluctuate at any time. It is possible that the stocks could be depleted after your order has been processed.

Our policy lasts 30 days. If you haven't received the product within 30 days, we're not able to issue a refund or an exchange.

To be eligible for a refund the product must be unopened and in the same state as when you received it. The item must be returned in its original packaging.